Refund Policy

Refund Policy


Refund Policy.

Returns of unused products only are allowed.

 All Return claims must be presented with the original packaging of the product and the original receipts/invoices of the purchase. We refund the funds in the same way as the original payment (purchases made using credit cards will be refunded to the same credit card account used for payment). Shipping costs are not refundable.

Returns due to manufacturing defects claims must be presented with the original packaging of the product and the original receipts/invoices of purchase. We refund the funds in the same way as the original payment (purchases made using credit cards will be refunded to the same credit card account used for payment). Shipping costs are refundable.

Refunds are allowed only, if claims were initiated within 14 days only from the purchase date of the product.

Rawaaj Oud LLC reserves the right to refuse to return any product at any time if our evaluation indicates the customers’ claim is not valid. We may request a personally identifiable identity card.

 

Exchange Policy.

Exchange for products due to manufacturing defects is allowed within 14 days from the date of purchasing and must be presented with the original packaging of the product and the original receipts/invoices of purchase. Charges of shipping will be refunded to the customer. Variation in price between the exchanged items will refunded to the costumer if the new product is less in price than the exchanged product.

Exchange of any products is allowed within 14 days from the date of purchasing and must be presented with the original packaging of the product and the original receipts/invoices of purchase.

Shipping costs of the exchanged products are not refundable. Shipping cost of the new product is charged to the customer.

Rawaaj Oud LLC reserves the right to refuse to hange any product at any time if our evaluation indicates the customers’ claim is not valid. We may request a personally identifiable identity card.